House Rules

Cancellations & No-shows: Please cancel or reschedule your appointment at least 48 hours in advance. Failure to do so or missing an appointment will result in a fee for the reserved time.

Punctuality: Please arrive on time. If you arrive late, we may not have enough time to complete your treatment, and the appointment may need to be rescheduled.

Hygiene: For your health and the comfort of our staff, we kindly request that you brush your teeth immediately before your appointment.

Identification: It is mandatory to bring a valid ID (passport, ID card, or driver’s license) and your insurance card to every visit.

Changes in Information: You are responsible for informing us of any changes to your health, medication, address, or insurance provider.

Payment: Non-insured treatments must be paid at the reception desk via PIN (debit card). For other treatments, you will receive an invoice via our billing partner, which must be paid within 30 days.

Mobile Phones: Please put your phone on silent. Making phone calls in the waiting room or treatment rooms is not permitted.

Mutual Respect: Aggressive behavior, verbal or physical, is absolutely not tolerated. This will result in immediate removal from our patient registry.